These General Terms and Conditions apply to all vehicle transfer contracts between Serhii Ihnatiuk (IHNATIUK Fahrzeugüberführung, Wörthstraße 168, 72766 Reutlingen, Germany, hereinafter "Contractor") and his clients (hereinafter "Client"). Any deviating or conflicting terms of the Client shall only apply if the Contractor has expressly agreed to them in writing.
In the event of conflicts between these Terms and Conditions and other agreements (quotes, price lists, order confirmations), these Terms and Conditions shall prevail unless a deviation has been expressly agreed in writing.
The Contractor transfers vehicles in the categories of passenger cars (Pkw), motorcycles, and trucks (up to and over 3.5 t gross vehicle weight) on their own axle within Germany and the European Union. Motorhomes (Wohnmobile) and coaches (Omnibusse) are excluded from the scope of services, as they are not covered by the existing insurance policy.
The scope of services includes route planning, charging stop coordination for electric vehicles, and a documented handover at the destination.
Orders are placed and confirmed exclusively in writing — via email or WhatsApp. The Client must provide the following information when placing an order: vehicle type, pickup location and delivery address, desired transfer date, and contact details. The contract is formed upon written confirmation by the Contractor.
The price per kilometre is agreed individually before booking and confirmed in writing; it is stated exclusive of the applicable statutory VAT (currently 19% under German law). Invoices are issued after completion of the transfer. The invoice amount is due within 14 days of the invoice date, payable by bank transfer.
For business clients with regular order volume, a monthly collective invoice may be agreed in writing.
A deposit (amount agreed in writing on a case-by-case basis) is required when (a) the pickup location is more than 50 km from Reutlingen, or (b) the Client requests urgent or prioritised scheduling. The deposit is credited against the total invoice amount.
In the event of late payment, the Contractor is entitled to charge interest at 9 percentage points above the base rate (§ 288 para. 2 BGB) and a flat-rate reminder fee of €40.00 pursuant to § 288 para. 5 BGB. The right to claim further damages resulting from the delay is reserved.
Toll, ferry, and vignette costs are passed on to the Client against receipt. For electric vehicles handed over with less than 80% charge, any necessary charging costs incurred during the transfer will be invoiced against receipt.
The Client may cancel a confirmed order free of charge up to 24 hours before the agreed pickup time. If the order is cancelled less than 24 hours before the agreed pickup time, any deposit paid is non-refundable. If no deposit was agreed, a cancellation fee of 30% of the agreed transfer price applies for cancellations within this period.
The Contractor is entitled to cancel an order if significant defects are identified at vehicle pickup that jeopardise safe transfer. In such cases, any deposit paid will be refunded in full.
If the Contractor is unable to fulfil an order due to personal or operational reasons (e.g. illness, accident, force majeure), the Client will be notified without delay and an alternative date offered where possible. Any liability of the Contractor beyond refunding the deposit is excluded, unless the Contractor acted with intent or gross negligence.
The Client ensures that the vehicle at the time of pickup:
Existing damage and defects are documented jointly at vehicle pickup. Pre-existing damage that was not documented at handover cannot be claimed subsequently.
Every transfer is covered by the following insurance policies:
Brokered by Martens & Prahl Versicherungskontor Gießen GmbH. Insurance coverage is valid throughout Germany and the European Union. Motorhomes and coaches are not covered.
The Contractor's liability for damage to the vehicle is limited to the scope covered by the insurance policies described in §7. No liability exists for pre-existing damage that was jointly documented at vehicle pickup.
The above limitation of liability does not apply to damages caused by intent, gross negligence, breach of material contractual obligations (cardinal obligations), or damages arising from injury to life, body, or health. In such cases the Contractor is liable in accordance with statutory provisions.
The Contractor is not liable for delays caused by traffic conditions, weather, force majeure, or vehicle breakdowns beyond his reasonable control.
Personal data of the Client is processed solely for the purpose of fulfilling the transfer contract and is not passed on to third parties unless required for the provision of the service. Full details on data processing are set out in the Privacy Policy.
The law of the Federal Republic of Germany applies. The place of jurisdiction for all disputes arising from this contractual relationship is Reutlingen, provided the Client is a merchant, a legal entity under public law, or a special fund under public law.
Should any individual provision of these Terms and Conditions be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the valid regulation that comes closest to the commercial purpose of the invalid provision.
Also available in: Deutsch (AGB)
Version: May 2026